Quick answers to the most common questions. Can’t find what you need? Contact us.
Orders & payment
How do I buy a product?
Open the product page, click Add to cart or Buy now, and complete the checkout.
Which payment methods do you accept?
[LIST YOUR PAYMENT METHODS ONCE YOUR PAYMENT PROVIDER IS ACTIVE.]
Do I need an account?
An account is created for you at checkout so you can access your orders and downloads again at any time.
Downloads & delivery
How do I receive my product?
As soon as your payment is confirmed, your download links appear on the order confirmation page, in your order email and in My Account → Downloads.
I did not receive my email. What should I do?
Check your spam folder first. Your files are also available in My Account → Downloads. If you still cannot find them, contact us with your order number.
What file formats do you offer?
It depends on the product: PDF, ZIP, Excel, Notion, Canva and more. The format and compatibility are listed on each product page.
How many times can I download my files?
[STATE YOUR DOWNLOAD LIMIT AND EXPIRY HERE, MATCHING THE SETTINGS OF YOUR PRODUCTS.]
Refunds & support
Can I get a refund?
Because digital products are delivered instantly, refunds follow specific rules. Please read our Refund Policy.
How can I get help with a product?
Send us a message through the contact page and include your order number.