Draft — review before going live. This text is a starting template, not legal advice. Replace everything in [SQUARE BRACKETS], check it against the laws that apply to your business and customers, then delete this notice.
Last updated: [DATE]
Our products are digital and are made available immediately after purchase. Please read the product description, format and compatibility information carefully before buying.
When we can help
[DECIDE YOUR REFUND RULES AND WRITE THEM HERE. Examples of cases stores commonly cover: a file that is damaged or cannot be opened and that support could not fix; a product that is materially different from its description; a duplicate purchase made by mistake. State the time limit for requests, e.g. within X days of purchase.]
When refunds are not available
[STATE THE CASES YOU DO NOT REFUND, e.g. change of mind after the files were downloaded. Make sure this is compatible with the consumer laws that apply to your customers.]
How to request a refund
Send us a message through the contact page with your order number and a short description of the problem. [STATE HOW QUICKLY YOU REPLY AND HOW REFUNDS ARE PAID.]